Return Policy

Last updated August 26, 2021 

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you your purchase is faulty/damaged, you may return it to us for an exchange only. Please see below for more information on our return policy. 

 

RETURNS 

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

 

RETURN PROCESS 

To return an item, please email customer service at louisandtheshakesband@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address: 

Louis and The Shakes


Attn: Returns


RMA #


6 The Crescent
, 

Oxford,

Oxfordshire 

OX2 6QY 

United Kingdom 

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS 

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed. 

 

EXCEPTIONS 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

 

QUESTIONS 

If you have any questions concerning our return policy, please contact us at: louisandtheshakesband@gmail.com